Melcrum’s Communicators’ Network makes its debut – another social network for communications professionals

Today I was invited by someone I know, Judy Gombita, to join Melcrum’s new “Communicators’ Network“.  Needing a brief mental break from something rather intense that I was working on, I decided to check it out, especially after having heard Neville Hobson talk about this upcoming site on mutiple FIR episodes.  I will candidly admit to a bit of “new social networking site fatigue” these days and for that reason had not yet even joined the MyRagan social networking site established by Ragan Communications and the topic of much recent discussion within the PR section of the blogosphere.  It’s not that I don’t think sites like these aren’t good ideas… despite my writing about “Walled Gardens” of social networking, I do see value in separate sites for different communities.  It’s just that with Facebook, LinkedIn, Twitter as well as my own blogs and all my various IM clients, I am personally already pretty darn networked (and yes, I have a MySpace page, too, but I don’t use it really) and I’m not really looking for more ways to connect to people. 

In any event, I needed a brief break so I decided to try it out.  The site was originally announced back in early May, and had some further details announced later as it entered beta testing, but appears to only be really available today for others to try it out. 

The initial account creation process was very straightforward and had an easy “wizard” kind of feel to it.  The end result was a “profile page” (note the customized URL – and also note that I haven’t filled out all the fields so some are blank) that, well, looked a lot like the profile pages on most of the other social networking sites.  In looking around, the site looks like it could potentially be quite useful for communicators… if it builds the requisite mass of people involved.

Overall, definitely an interesting site to explore further.

Now, I do realize that the site was only made publicly available today, and that there will be the inevitable startup issues. I do appreciate the work involved with launching a site like this, and really only had a few nits to pick:

1. Difficult to find your contacts – if you click on the image above-right, you’ll get a larger version of the image that shows the top menu bar.  What you don’t see anywhere is “Contacts” and I spent a few minutes trying to figure out how I got to my list of contacts until I eventually figured out that I had to go to “My Home” and see the contacts there. If you look at any of the other social networking sites, though, you’ll see that typically there is a “My Contacts” (LinkedIn), “Address Book”(Xing) or “Friends”(Facebook) link in the top nav bar that gets you quickly to your list of contacts.  Now, maybe I missed this, but I couldn’t find it on the site.

2. No way to personalize contact request messages – Once I figured out where my Contacts were, I naturally wanted to add someone like, oh, Neville.  So I went to his page, clicked “Add as Contact” and then was asked to confirm that I did want to add him.  I did so and then received the message that “Your contact is pending”.  Outside of the grammatical issue that I would think this should be “Your contact request is pending”, the larger issue to me is that there is no way to personalize that contact request.  Now obviously I know Neville from FIR, but there may be other people to whom I want to sent a request to add them as a contact who don’t know me.  I would like to explain to them why I would like to add them as a friend.  Most all the other major social networking sites and IM services let you add this kind of personalized messages.

3. Only one IM listing allowed – Speaking of IM services, in your profile you are only allowed to show one IM service (or at least, I couldn’t see how to show more than one).  That’s great but (with the walled gardens of IM) most of us are on several services and so it does little good to show only one if the person looking primarily uses another.

4. The “My Blogs” area only shows blog entries written there – Let’s face it, anyone who has seen the nav bar on the top of any of my blogs knows this… I don’t need anywhere else to blog! I think it’s excellent that Melcrum provides a platform for blogging because I know there are a great number of communicators out there who haven’t yet started blogging and this may give them an easy and painless way to do so.  I am definitely not one of those folks, though.  For me, I just want to import the feed from my appropriate blog into the site and have it show up there for people who find me through that site.  I can import a feed from an external blog, but it only so far shows up on my “blog” page internally – at least that I could see.

Now, obviously, this all may change as the Melcrum folks work on the site and improve it as it moves out of beta usage into a wider public usage.  In my initial inquiries to date, they were very responsive to points I raised.

I ran out of time to really explore further (my break was just that… a brief break) but I’ll keep checking it out to see how it evolves.  I think the real question for both this site and the MyRagan site is whether or not they can really provide enough value to communicators for them to spend some of their precious time inside of those sites. 

Time will tell, and it’s all an interesting experiment in social networking… what works best?  building smaller sections within larger communities/sites (like Facebook, LinkedIn)?  or building separate focused communities/sites?   My fatigued self who is already in too many sites thinks it may be the former, but I’m certainly open to the possibility that it may be the latter.  Anyway, kudos to the Melcrum team for bringing out what looks to be a strong contender.

3 thoughts on “Melcrum’s Communicators’ Network makes its debut – another social network for communications professionals

  1. Robin Crumby

    Hi Dan,
    Thanks for taking the time to explore the new site and for the comments and feedback.
    We chose to launch with some cut-down functionality. We wanted to make the site as easy to sign up for and use as possible. We will continue to launch additional functionality over the coming months, based on user feedback.
    It’s the ratings and review features that should make this a wholly different proposition, meaning that anyone can vote for their favorite blog, podcast, book or any other resource and write a review. Same goes for content such as case studies, articles or news whether it’s published by Melcrum or any other source. We’re working on this now, so should launch in June.
    In answer to a couple of points you made.
    1. Advanced user vs beginner: the site has been designed for a mid to senior level communicator, working in-house, wanting to discuss their challenges with like-minded communicators. So to the more advanced user, there may be some aspects that appear a little basic. But you can certainly link to external blogs authored elsewhere in My Blogs.
    2. Instant Messenger: we chose not to include this for launch as feedback from the communicators we spoke to strongly suggested that interruption messaging particularly from people you don’t know should not be encouraged. There’s nothing stopping you IM-ing people you know if you see they are online.
    3. My Contacts: good point, and we’ll look into this. They could be easier to find.
    Keep the feedback coming. Great stuff so far.
    Thanks,
    Robin.

    Reply
  2. Dan York

    Robin,
    Thanks for the feedback and congrats on what you have launched so far! I did understand that this was just the initial phase, so I did look at it from that point-of-view. I also do understand that I may not be exactly the type of communicator you are initially targeting.
    My point on linking to external blogs is that while you can do it on your “Profile” page (and I have done it with this blog), the postings in that external blog don’t appear to show up in the “My Blogs” part of the TCN profile. My public profile page only seems to show the blog entries that I wrote there on the site. I want a richer solution. In my ideal world, that “My Blogs” part of my profile page should show a chronological mix of whatever blog entries I write there and also the ones in the external feed that I have set up. That way if I don’t write there for some period of time, a person coming upon my profile would still see my current writings from my external blog, versus the older posts from the site. Maybe I’m asking too much of a brand new site! 🙂 In any event, eventually that’s the kind of thing I would like.
    I understand you point re IM services, but I guess I am still not sure if it might not be better to simply NOT list the IM field at all rather than allow you to list only one. But I’ll remain open-minded about that one. Perhaps I’m just a bigger IM user than the average communicator.
    Thanks for the reply and I look forward to the continued evolution of the site,
    Dan

    Reply
  3. Brad Grier

    Hi Dan, I started writing a comment, but then as it exceeded a few hundred words, realized it would likely be better as a blog post 🙂
    The Summary – there are many social media sites, how do I select which is best for me to spend my time at, and which is best for me to associate with.
    Your post got me thinking in that direction…thanks!
    Brad
    PING:
    TITLE: Melcrums social network for communicators launched
    BLOG NAME: NevilleHobson.com
    Hard on the heels of MyRagan.com launched by Ragan Communications earlier this month comes the Melcrum Communicators Network from London-based research and training firm Melcrum.
    Perhaps launched isnt the right word as Melcr…
    PING:
    TITLE: How to select the right social media network(s)
    BLOG NAME: blog.bradgrier.net

    Reply

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