On Thursday, April 7, 2011, we at Voxeo will be hosting a free webinar called Social CRM and Building Apps to Monitor Social Channels where we will talk about how our platform and services can assist companies and organizations with scaling and supporting their customer interaction over social channels. The abstract of the session is:
Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels.
Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction.
We'll have a demo as part of the session and will leave plenty of time for Q&A. We'll also show the analytics that are available for social channels... and how those channels can be integrated in with the other tools we have to create and manage "multi-channel" applications that interact with customers across voice, SMS, IM, mobile web and social channels like Twitter.
It should be a great session and the main presenter is my colleague Tobias Göbel who is quite excellent. Registration is free and we'd love to have you join us.
If you found this post interesting or useful, please consider either: