Category Archives: Social Media

FourSquare’s Problematic Proliferation of Places (aka where do I check-in?)

With FourSquare’s continued rise in popularity, I have noticed a definite challenge with the service in popular areas, namely… WHICH place name do you use to check-in?

For example, here I am at the Philadelphia International Airport and a quick search on “PHL” in FourSquare gives you 25+ results… with even more that don’t use PHL in the text. As the image shows, there are many different levels of granularity, too, with locations being created for specific gates and even for specific seats on flights.

Where do you check-in?

Part of the issue is that in many ways you are incented to create new locations. You get extra points for adding a new location… and may have an easier job of becoming “mayor” of a new place if that is important to you.

There are also times when it is simply easier to add a new place than to wait for FourSquare’s servers to “locate” you.

It all adds up to a lot of “places” and some resulting confusion over which place to use when checking in. As FourSquare matures the folks there may need to do some curation and pruning and merging of places. Or perhaps start showing results ranked by number of checkins… or votes… or something like that.

Right now, as it starts up, the “Wild West” approach (anything goes) makes a lot of sense… but as more folks use FourSquare, it may make sense to provide a bit more guidance in terms of which place name people should use when checking in.

What do you think? What should FourSquare do about this? Or should they do nothing and just let it be as it is?

FourSquare's Problematic Proliferation of Places (aka where do I check-in?)

My love/hate relationship with Foursquare…

foursquare-1.pngI admit to not quite being sure of what to make of Foursquare, one of the latest bright shiny objects to catch the attention of the early adopter set… (outside a certain tablet emanating from Cupertino…)

If you’ve missed all the excitement, Foursquare has been hailed as “the next Twitter” and has had gushing articles like Mashable’s “5 Ways Foursquare Is Changing The World“, Om Malik’s “Why I Love Foursquare and many others on sites like Mashable, GigaOm and TechCrunch. Recently Foursquare has lined up deals with Canadian newspapers (also on CNN.com via GigaOm) and with the Bravo TV network and in mid-January was averaging a check-in-per-second.

All this about a service with a really simple idea: “check in” and share your location with your “friends” and the world.

Why in the world would you want to do that?” is a natural reaction… kind of like the reaction many folks had when they first saw Twitter.

IT’S ABOUT THE GAME

Given that part of my job (as well as my passion) is to understand the bleeding edge of communication technologies, I’m of course on Foursquare…. but I didn’t fully understand the pull of Foursquare until a recent trip to Orlando where my time there intersected with colleague Jason Goecke. Jason lives in the San Francisco Bay area where there are many Foursquare users and while there weren’t as many Foursquare users in downtown Orlando last month, I watched as he engaged in a bit of competition with another colleague to see who would be “mayor” of a certain location. (Basically the person who has checked-in the most at a particular location.)

I’ll admit that I caught the bug a bit. It was fun – and engaged my fiercely competitive side.

Jason and I then continued a bit more down at ITEXPO in Miami… jockeying for who would be “mayor” of our common hotel. (And when we left, I think he held the hotel and I had the hotel restaurant…) All in all a bit of harmless fun that got a bit of conversation and competition going between Jason and I.

But that’s the genius of what the Foursquare folks have done… turning sharing location into a game!

CROWD-SOURCING A DATABASE

It’s also a brilliant move on their part because Foursquare is getting the participants to build their location database for them! Tens of thousands of people (or more?) “adding locations” each day… creating the massive location database for Foursquare. At no cost to them. And they’ve created an incentive… you get more “points” for adding a new location… so if you get hooked into the game, you want to add new locations to get more points.

Brilliant move.

IT’S ABOUT SERENDIPITY AND DISCOVERY

I’ve not yet had this happen to me, but numerous people have said that in areas with a high number of Foursquare users, they have found out that friends of theirs are nearby and have then met up with those friends. Robert Scoble recently wrote:

Often I’ll check in on Foursquare, see someone I want to meet is nearby, and I’ll text them or tweet them and say “I’m in your neighborhood, want to get together?” I also have had TONS of meetings where other people do that to me. Foursquare has become my favorite rolodex.

I could very easily see this happening for me at some of the events I travel to.

In the same article, Scoble writes about “discovery” by reading “Tips” left by others:

when I checked into Foursquare in Paris, for instance, someone told me that one of the best French bakeries was within walking distance of where I was staying

There are, of course, numerous articles appearing on the web now about how businesses can make use of this for marketing… entering in tips related to their business, offering specials to Foursquare users, working with Foursquare to create custom “badges”, etc.

Overall, though, I can see great potential in meeting up with other people I know… it’s a good thing.

THE DARK SIDE

I still, though, can’t get over concerns about privacy. Sure, I’m a “security guy“, so I’m naturally a bit more paranoid than the average person. I’ve also been working with, using, and writing about online networks for over 25 years now at a fairly deep technical level, so I know how easily data can move around and be accessed. A few years back, I wrote about how “Twitter is Terrific for Thieves” where I suggested that those up to no good could gain a significant amount of info by reading what people are tweeting (which later appeared to be true).

Yet here we are… giving all that information away.

You don’t have to try to figure it out… we are saying precisely where we are and when we are there. And more importantly, perhaps, we are saying where we are NOT (like at our home).

Granted, within Foursquare I am only sharing that location information with my “friends” (and hence why I am particular about who I share that info with). Still, it’s out there… in a database owned by a small startup… running on some infrastructure I have no clue about…

Even as I use the service, that concern still lingers. The good news is that if you don’t want a location you are at to be known, you simply don’t check-in there.

LOCATION, LOCATION, LOCATION…

I think the reality is that as noted in a recent Mashable article, “Privacy: Managing the New Currency of the Social Web“, we all do have to think about what data we share and how that data is stored and used.

As Robert Scoble noted, Foursquare is only one of the many services that are sprouting up around “location-based services”… and the big players are looking at the game, too – Twitter has recently added “local” aspects… Facebook is now rumored to be gearing up to enter.

The good side is that there’s a strong potential to connect us in the physical world more closely with our friends… and to help us discover more in our local area or places we are traveling. I can see great potential in bringing people together… creating connections and conversations… all of that is good. How do we balance that with not giving away too much info? Or giving that info to the wrong people? Good questions…

What do you think? Do you use Foursquare or other similar services? Or do you avoid them? Are you concerned about the location data you are giving up? Or do you just view privacy as dead anyway?


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Want to do online video? Get Steve Garfield’s new book “Get Seen”

I can still remember when Steve Garfield completely blew my mind and opened it up to all sorts of possibilities.

It was April 2007 and a whole bunch of us from the from the Boston area had gathered at Boston University for Doug Kaye’s latest Podcast Academy 2C.C. Chapman was there… Chris Brogan (before he started his ascent to rock star status ;-)… I seem to recall Christopher Penn… it was all the “early days” of podcasting and so by and large most of us knew each other in some way. Many of us were in a local email mailing list for New England podcasters – and we were there to learn from Doug Kaye and the talented list of instructors he brought, but also to learn from each other.

The final session at the end of the last day was Steve Garfield up to talk about “Video Podcasting”.

I can still remember Steve up on the BU stage… because in the first few minutes of his talk, he completely shredded the curtain I had mentally erected around this intimidating thing called “video podcasting“.

You see… I had been blogging since 2000 and participating in audio podcasting since early 2005 (with “For Immediate Release“, where I still contribute to this day), but video?

No way! Video was hard… it required expensive equipment… it was difficult to do… it took special knowlege… it was complicated

And there was Steve, standing up on the stage pointing a silly little commodity point-and-shoot camera first at himself and then at all of us… copying the file over to his computer… and then uploading it to YouTube or his blog or some site… all in the first 5-10 minutes of his talk!

Hello?

Was the awesomely intimidating “video podcasting” really as easy as this???

Yes, it really was that easy back in early 2007 – and it’s gotten even easier today with tools like the Flip camera (I’m holding out for the WiFi one!) and with embedded video cameras in most all new laptops. The online services have gotten easier to use…

[UPDATE: Over on his blog, Steve has actually dredged up a copy of the video of that Podcast Academy 2 talk. I didn’t remember part of how it began (with the online group interaction), but you can see where he started with showing us how to create a simple video podcast.]

Through all the changes, Steve has been there continuing to teach us about how to work with online video… and even more to show us how to do online video through his various projects.

And now Steve’s made it even easier to learn about online video… he’s got a new book out from Wiley called “Get Seen: Online Video Secrets to Building Your Business“[1] which I read on the flights down from New Hampshire to Orlando yesterday. It’s a great book for anyone looking to get started with online video… Steve talks about the tools and what you need to get going… but he also talks about the incredible importance of content and having a solid story… it’s all great stuff…

Even if you have now been working with video for a while, as I have with my Emerging Tech Talk video podcast, you’re bound to learn more that will help improve the quality of your shows. I know that I certainly took a great number of notes that I’ll now look to put into action.

Being about video, you can of course watch Steve talk about what he wrote about:

Thanks, Steve, for continuing to share so openly… and I do hope this book helps even more people start contributing videos online!

[1] Disclosure: Yes, this link to Steve’s book and the link on the image both contain my Amazon Associates ID. If you buy the book as a result of following those links, I might make a few pennies. However, this review was not requested by Steve or Wiley. They did not send me a copy of the book. I bought it from Amazon myself.


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Outstanding list of the “Best Internet Marketing Posts of 2009” from Tamar Weinberg

tamarweinberg.jpgOver on her “techipedia” blog, Tamar Weinberg has pulled together an outstanding list of “The Best Internet Marketing Posts of 2009“. It’s a LONG list… but Tamar has done an excellent job curating a list of what’s been worthwhile to read this year in the social media / marketing space. There’s a few I might add… but I can’t quibble with any she’s listed there.

If you’re looking for good info on marketing, PR, social media, search/SEO, and many other topics… you definitely need to read through the list and start following links.

Thanks, Tamar, for compiling this list… it’s a great resource for all of us.


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Summarizing the Attention Wave concept of packaging news releases

Back in September, I started talking about the idea of creating an “Attention Wave” – of building a package of content around your news release. The whole idea is that:

The opportunity has never been greater to tell your story in your own words.

And that in particular in our attention-starved time, one way to potentially attract more attention to your news is to create a “wave” of stories associated with your news. Instead of simply a single story that appears as a tweet and is then missed… there may be six different stories from you from different points-of-view, plus an audio podcast, plus a video on YouTube… plus stories from other people about your news. It’s a series of tweets and retweets that do get attention from people on Twitter (for instance).

Here are the posts I put up on the series:

Over the course of 2010, I have a number of other posts I’d like to write in this series. I’m also looking for examples of people and companies using an approach like this that can be highlighted.

Thanks for all the great comments and feedback I’ve received about this concept – and I’m looking forward to writing more on it in the months ahead.


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Heading out to Enterprise 2.0 conf next week in SF…

enterprise20-2009-boston-1.jpgOn Sunday evening I’ll be heading out to San Francisco were I’ll be speaking at both Enterprise 2.0 and VoiceCon next week at the Moscone center (they are co-resident). As I outline on a page on the Voxeo Talks blog, my talks at Enterprise 2.0 will both be on Tuesday, November 3, 2009. The first is:

11:15 am–12:00 pm – Case Studies In Enterprise Micro-Blogging

Micro-blogging is taking hold within the Enterprise. The social aspects of real-time messaging promise to improve productivity, knowledge sharing and community-building. Organizations pursuing “Enterprise Twitter” solutions however face numerous issues: *What is the business case (including metrics and ROI)? *What are the policy, security, compliance, and discovery implications? *Are there best practices to help with employee adoption? *What application scenarios work best?

e2 Moderator – Irwin Lazar, Vice President, Communications Research, Nemertes Research
Speaker – Brad Garland, CEO, The Garland Group
Speaker – Dan York, Director of Conversations, Voxeo Corporation
Speaker – Scott Mark, Enterprise Application Architect, Medtronic
Speaker – Wim Hofland, Manager, Inspiration and Innovation, Sogeti Netherlands

It should be an interesting discussion, particularly because my views on “enterprise micro-blogging” have evolved a good bit (and not necessarily in a positive direction) since I wrote my long piece a year ago about Yammer, Present.ly and Laconica.

Next up, and on the same general theme, is a “reactor panel” that is a bit of reprise of a similar panel at Enterprise 2.0 in Boston earlier this year, although with different participants:

4:15 – 5:00 pm – The Future of Social Messaging in the Enterprise

The rapid rise of social messaging services such as Twitter creates challenges and opportunities for end-user organizations. How can end-user organizations utilize social messaging to improve external and internal collaboration? What’s the role of social messaging in a unified communications and collaboration architecture and how are UC&C vendors incorporating social messaging into their products? How can organizations embrace social messaging in a way that is consistent with needs for security, governance and compliance? Will the rise of public social messaging services render investments in unified communications moot? Join us for a free-wheeling discussion into the all of these topics and more.

e2 Moderator – Irwin Lazar, Vice President, Communications Research, Nemertes Research
Speaker – Akiba Saeedi, Program Director, Unified Communications and Collaboration, IBM Software Group
Speaker – Dan York, Director of Conversations, Voxeo Corporation
Speaker – David Sacks, CEO, Yammer
Speaker – Eugene Lee, CEO, Socialtext
Speaker – Paul Dunay, Global Managing Director of Services and Social Marketing, Avaya Inc.
Speaker – Vivek Khuller, President and CEO, Divitas

Again, it should be an enjoyable session… particularly if we get to have a bit more of a discussion.

Both sessions are “slide-less” in that we as participants are not showing slides… just discussing the topic.

On Thursday morning, Irwin Lazar and I also have a “Deep Dive” on “Web 2.0 in the Enterprise”, although interestingly that is going on over on the VoiceCon agenda.

Anyway, if you are out at either Enterprise 2.0 or VoiceCon, do drop me a note and perhaps we can connect somewhere out there. You can expect, of course, that I’ll be tweeting from the show on probably both @danyork and @voxeo.


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PodCamp NH coming up on November 7 – 8, 2009 – sign up now!

podcampnhlogo.jpgI was delighted to learn recently that PodCamp NH is coming up Saturday and Sunday, November 7 and 8th, 2009, in New Hampton, New Hampshire, near big Lake Winnipesaukee. I’ve been a huge fan of the PodCamp type of events ever since I attended and spoke at some of the first PodCamp Boston events a few years back… and it’s great to see such an event coming to the Granite State. Kudos to Leslie Poston and team for getting it going.

There already are a good number of people indicating that they will attend and the list of sessions looks great so far. (I’m pleased to see that friend Ted Gilchrist is doing a talk on voice mashups!) Following either of those links you can sign up to attend and/or propose a talk – they are also naturally looking for sponsors to help defray the costs.

Sadly, it looks like I’ll have to miss this inaugural Podcamp NH. I’ll be spending the week prior out in San Francisco speaking at both the VoiceCon and Enterprise 2.0 conferences and then will be heading down to Voxeo’s office for the week of November 9th. Since I’d kind of like to see my family in between, well… I’ll have to catch the next PodCamp. It’s somewhat ironic in that several of the talks I’m giving at both VoiceCon and E2.0, particularly the ~2-hour “Web 2.0 in the enterprise” session I’m doing Wednesday with Irwin Lazar, directly relate to the kinds of things discussed at PodCamp and would be fun to talk about there. Ah, well…. next time.

I look forward to reading about it and I’m definitely glad to see the activity increasing here in the Granite State. Now Podcamp NH just needs a tag line that riffs on our state motto… something like:

Blog Free or Die!

If you are in New Hampshire (or want to travel here), definitely do check out PodCamp NH… attend… present… learn…


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For Immediate Release episode #490 – co-hosted by yours truly (Dan York)

fir_100x100.gifToday I had the fun of filling in for Neville Hobson and joining Shel Holtz as a co-host for For Immediate Release episode #490. Neville was busy in his first week with his new job and so Shel asked me if I was interested in co-hosting. I happened to have a block free in my schedule in the middle of the day so I was glad to join Shel. Long-time readers know that I’ve been submitting weekly reports into FIR for probably over four years now, so I’m obviously quite familiar with the show, the format, etc.

As you’ll hear in the show, Shel and I had quite an enjoyable time covering a wide range of topics about which both of us are passionate. The summary Shel wrote is:

Content summary: Dan York joins Shel as guest co-host while Neville copes with demands during his first week in his new job; our interview with Steve Rubel on lifestreaming and other matters is set for Friday; Dan reports that a lot of good content is coming out of the Inbound Marketing Summit, which is taking place today and Friday; Dan talks about his marketing and communications responsibilities at Voxeo and how he uses the concept he has dubbed “the attention wave”; Sallie Goetsch reports on the death of podcasting; Media Monitoring Minute; News That Fits: the FTC issues rules for affiliate bloggers in the U.S., companies continue to invest in social media but 54% of them block their own employees, a company owns up to unethical behavior, a deep dive into Twitter statistics including the behaviors that promote retweeting; music from Matthew Ebel; and more.

Links to the articles we discussed can be found in the show notes over on The New PR Wiki.

It was quite fun and I thank Shel for asking me. Schedule permitting I’d be glad to do it again sometime.


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Visualizing an “Attention Wave” – What does it look like?

What does an “Attention Wave” look like? Building on my last two posts of:

I thought I’d share a quick sketch of one way of visualizing what you are trying to create (click the image for a larger image):

attentionwave-small.jpg

There are undoubtedly other ways you could picture this, but hopefully this provides one view.


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Creating an Attention Wave – A Case Study in how multiple corporate blogs can deliver different perspectives

What is the value in having multiple corporate blogs? How can they help you tell multiple sides to a story?

When I wrote my original “Creating an Attention Wave” story, I mentioned in the “Package Components” section about creating multiple posts in different corporate blogs to go out as part of the overall “package”. Commenter Tamara Gruber liked this emphasis and relayed her own story:

A client of mine just did an announcement through a blog post from the CEO that talked about the new features and business benefits. That was followed on by a post from the CTO that got into the nitty gritty details. All of these pieces help tell the story. We always need to remember to step outside and take an outsiders view and guide them through the news with multiple forms of content to make sure they “get it.”

I thought it might be illustrative to provide a specific example of how I and my team used this concept with a recent announcement we made at Voxeo.

THE EXAMPLE

Back in August at the SpeechTEK conference in New York City, we put out this news release on August 25, 2009, announcing the newest version of our software, Prophecy 10:

Voxeo Announces Prophecy 10: The Unlocked Communications™ Platform

We followed that with a series of blog posts and a video podcast across several blogs:

Voxeo Talks (our main corporate blog)

Voxeo Developer’s Corner (technical topics for developers)

The Tropo Blog (posts about our Tropo.com platform)

IMified Blog (posts about our IMified platform)

VoiceObjects Developer Blog (posts for developers using our VoiceObjects tool)

Emerging Tech Talk (video podcast)

Altogether we had 5 supporting blog posts on the day of the launch and a total of 7 blog posts and 1 video podcast within 48 hours of the launch.

All of these blog posts, once posted to our blog sites, also were distributed to readers via:

All of this distribution happened automatically through our platform.

A FEW COMMENTS

As I look down the list of posts, several points pop into my mind:

  • MULTIPLE AUDIENCES – As you look through the different posts, you can see that they are written to cater to the different users of our various platforms and tools. They get specifically into how the announcement matters to the specific audience.
  • DIFFERENT DEPTHS – The posts vary in technical detail. Both the Voxeo Talks post and the ETT video focus on the overall message. Some of the other posts touch on the very basics of how someone can get going – and then a few dive into technical details and even include code samples.
  • VARIED HEADLINES – The headlines… the titles of the posts, vary widely. There is the Voxeo Talks post title that uses the “Unlocked Communications” theme we were announcing in the release. There are longer, more descriptive headlines. There are shorter headlines. You can easily tell which are my titles… they are the longer ones (outside of Voxeo Talks). I tend to write my headlines for Twitter. I literally do copy/paste my title over into Tweetdeck to see: 1) will it fit into 140 characters with enough room for a retweet and for a link; and 2) how does it look in Twitter. The goal is of course to get people to open your link. But I do also like having the shorter titles mixed in there as well. Some of them are short and succinct… I might have changed a couple but overall it’s a good mixture.
  • DEVELOPER-CENTRIC – In looking over the posts in hindsight, outside of the Voxeo Talks post and the ETT video, they are all focused on developers who use our various platforms and tools. While that is great to reach out to folks working on our platforms, developers are only one of our audiences. What’s clearly missing as I look at this is anything related to more of a business focus, outside of the VT and ETT posts. The opportunity was here to put up, for instance, a post like “Prophecy 10 Brings SMS and IM To Your Contact Center” or “Want to move your customer interaction beyond voice?“… you get the idea… something that addressed the business impact of the announcement. (Next time…)

There were also different authors of the posts which provided different wording, different writing styles, etc.

THE CAVEAT

So the good news was that we had multiple posts across multiple blogs addressing multiple audiences and using multiple headlines.

Going back to my Attention Wave post, though, for a variety of reasons we didn’t package all of this content as a “wave”. Even on the first day, the 5 blog posts streamed out over the course of the day, and the other 3 streamed out two days later. Largely the major issue was that we were simultaneously involved in the largest trade show presence we have all year… so our own internal attention wasn’t able to focus on preparing the package of content.

Now I don’t know that this was necessarily a bad thing. The upside of streaming the content out over the course of several days is that you kept the mention of the announcement flowing out through the distribution channels. There is a case to be made to have an initial wave of posts – and then follow that with subsequent posts to keep the attention. (Wait! Shall I call those “attention ripples”? 🙂 )

IN THE END

So in the end, what kind of coverage did we get? how effective were the multiple posts, etc.? That will have to be the subject of another post at some point because this one is already way too long…

What I wanted to do here in this post was illustrate how I/we used multiple blogs to tell different sides of the story. I hope this was helpful and if any of you have pointers to other posts where people have similarly outlined how they used multiple blogs to tell multiple sides of a story, please do leave links in the comments. Thanks.


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